ND Services Lambourn Ltd is a long established and growing business operating from our site at Membury, just off the M4. We provide car and commercial vehicle repair and servicing, alongside industry leading roadside breakdown and recovery services across Reading, the M4 corridor and Oxfordshire.

Why we’re hiring:

As part of our continued growth, we are looking for an experienced Service Advisor to aid the day to day running of our workshop operation. Customer care is central to everything we do, and consistency and attention to detail matter just as much as technical knowledge.

The role:

You will be the main link between our customers and technicians, managing jobs from booking through to completion and invoicing. This includes planning and scheduling servicing, repairs, inspections and MOTs, controlling workflow, communicating clearly with customers and technicians, and ensuring work is completed efficiently and accurately.

This is a full-time role, Monday to Friday, 8am to 5.30pm.

Key responsibilities:

• Providing estimates, booking and scheduling service/repair work.
• Raising job cards and tracking vehicles through the workshop.
• Liaising with technicians and interpreting technical feedback to customers regarding work required.
• Be a main point of contact and offering support and guidance to customers and managing customer complaints.
• Ensuring invoicing is accurate and completed on time.
• Maintaining a smooth, controlled workflow within the workshop.

What we need from you:

• Proven experience in a Service Advisor role, training will also be provided.
• Background within the automotive repair industry.
• Ability to plan and manage work, whilst being adaptable to changes.
• Confident, clear communication with customers and technicians.
• A calm, professional approach in a pressurised environment.
• A full UK driving licence

In return we offer:

• Overtime opportunities.
• Company pension.
• Employee discounts.
• Company uniform.
• 28 days holiday (includes bank holidays).

Experience:

• Automotive industry: one year (preferred).

How to apply for the position of Service Advisor:

Please email nadia@nd-services.co.uk.