Reporting to the Practice Manager, the postholder will liaise closely with doctors, nurses, reception, dispensing and admin teams to ensure processes at each site reflect the practice’s policies, ensuring we continue to deliver an excellent service to our patients.

• Job Type: Part-time, permanent.
• Pay: Up to £14.25 per hour.
• Expected hours: 20 to 25 per week.
• Work Location: In person.

Main duties and responsibilities

• Acting as a first port of call for all staff including clinicians and admin teams and deal with any urgent queries thoroughly and efficiently.
• Line managing the reception team, including staff support, staff development and identifying training needs/delivering training when required.
• Completing staff appraisals, probation reviews and performance discussions with the support of the practice manager.
• Compiling, monitoring and managing the reception rota to ensure safe staffing levels, including coordinating temporary cover during periods of sickness or annual leave.
• Developing and embedding efficient reception practice policies, protocols and make suggestions on improvements, where appropriate and ensure the reception team adhere to protocols.
• Liaising internally and externally with all practice staff, PCN (Primary Care Network) staff and other allied health professionals to encourage use of appropriate systems and processes across both surgeries, ensuring effective use of digital tools (eg. NHS App, AccuRx) and supporting patients to access NHS services.
• Providing initial advice and support to patients wishing to raise concerns or complaints and if necessary, assisting the Practice Manager with further investigations.
• Keeping the Practice Manager appraised of adverse and significant events and complaints.
• Ensuring practice compliance for CQC, including regular audits and risk assessments.
• Ensuring patient satisfaction is maintained.

You will be expected to work alongside the team, providing patient support on the telephone and reception front desk.

Our ideal candidate will be able to demonstrate that they have the required skills for the role and whilst experience as a GP receptionist or background in healthcare is desirable, training will be given to the right person. This role offers an exciting opportunity for an experianced receptionist seeking to gain further experience in a management role in general practice.

We encourage continued professional development through online learning, annual appraisals and pay reviews and offer an excellent NHS Pension.

Shifts run from 8am to 1.30pm and 1pm to 6.30pm, with the option to cover some late evening surgeries (up to 8pm) plus occasional Saturday mornings. Some flexibility for this role is important as you many need to carry out extra hours to cover annual leave and other absences – but flexibility can be offered in return.

We offer a comprehensive and supportive induction to all our new members of staff and for this position, direct support from the Management Team and senior surgery staff will also be provided. The hours are negotiable, but core hours would be in the range of 20 to 25 hours per week.

Benefits

• Company events.
• Employee discount.
• Free parking.
• On-site parking.
• Sick pay.
• Continued professional development.
• NHS pension.

How to apply for the position of Reception Team Lead

Please send a CV to Emma Goodson at emma.goodson2@nhs.net, introducing yourself, detailing your key skills and relevant experience and why you feel you are suited to the role.

• Further details of the role can be found here.
• If you would like more information, please contact the practice to request our Job Description or to arrange a visit.
• If you are a patient at the practice and offered the role, you would need to register at a different surgery before commencing employment with us.