Hungerford Surgery is looking for a motivated and compassionate Care Navigator to join our friendly and supportive primary care team.
This is an exciting opportunity for someone who enjoys working with people, thrives in a busy environment, and wants to play a key role in helping patients access the right care at the right time.
- 33 hour per week (part-time).
- Salary depending on experience.
About the role…
Our Care Navigators are the first point of contact for many of our patients – whether by phone or at reception. Using your communication skills and training you will:
- Signpost patients to most appropriate clinician or service.
- Navigate patients to community, voluntary and other NHS services.
- Manage appointment bookings and enquires.
- Provide high quality administrative support to our clinical and management team.
- Handle sensitive information with discretion and professionalism.
You will ensure patients receive timely, appropriate support while contributing to the smooth running of the practice.
About you…
We are looking for someone who:
- Has excellent communication and listening skills.
- Is confident speaking to a wide range of people.
- Remains calm under pressure in a busy setting.
- Is organised and able to prioritise workload.
- Has good IT skills (experience with TPP SystmOne is desirable but not essential).
- Demonstrates empathy, professionalism and teamwork.
Previous experience in general practice, healthcare or a customer facing role would be advantageous, but full training will be provided.
What we offer…
- 33 hours per week worked across four days.
- Supportive and collaborative team environment.
- NHS pension scheme.
- A varied selection of well being and social events throughout the year including annual Summer and Christmas event.
- Opportunities for training and development.
How to apply for the position of Care Navigator
Please send your CV and covering letter to lorenfranklin@nhs.net.
Closing date: Friday 17 April 2026.
