Newbury Building Society scoops coveted Customer Trophy at British Bank Awards 2024

Newbury Building Society has won the Treating Customers Fairly Award at the 2024 British Bank Awards. The Society was also shortlisted for ‘Best Building Society’, ‘Best Building Society Savings Provider’, and ‘Best Specialist Mortgage Provider’, which the Society were highly commended for in 2020 and won in 2021 and 2022.

Launched in 2015, the British Bank Awards are run by independent financial sector review platform, Smart Money People, and are known as the ‘Oscars of the banking world’. The
purpose of the awards is to find the best products, most exciting innovations, and crown the most trusted financial brands. Each award is voted for by customers and this year over 150,000 customers cast their vote.

Chief Executive of Newbury Building Society, Phillippa Cardno, commented: “I am extremely proud that the Society has been awarded the coveted ‘Treating Customers Fairly’ award at the British Bank Awards 2024, particularly because these awards are voted for by our customers.

“This win is testament to our exceptional ‘customer first’ approach, and in recognition of our employees, who take immense pride in our customer-centric culture and work extremely hard every day to provide our members with the high levels of service they deserve.”

Commenting on Newbury’s win, Jacqueline Dewey, CEO of Smart Money People, said: “The Financial Conduct Authority emphasises the importance of treating customers fairly and
Newbury Building Society demonstrates best-in-class standards. Our reviews show that this is resonating with Newbury’s customers as many highlight the professionalism and kindness of its staff, especially those who experience in-branch service. A significant number of customers pointed to the excellent knowledge of staff showing that they feel safe and secure when dealing with Newbury. Congratulations to everyone at Newbury Building Society.”


Photo: Emma Gentry, Craig Turner, Ella Bright, and Luke Pummell from Newbury Building Society receive the award from Jacqueline Dewey, Smart Money People CEO (far right) and comedian Hal Cruttenden (far left), who hosted the ceremony.


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