Citizen’s Advice West Berkshire – How to Get Advice During Coronavirus

Due to government guidelines on the coronavirus, we have closed our charity’s face-to-face advice sessions. However, there are many ways to access our free, confidential, independent and impartial advice. Please do bear with us as waiting times for our services may be slightly longer than usual.

Citizens Advice 

Citizens Advice West Berkshire

  • You can ring us on 01635 516605.You can leave a message and we’ll ring you back as soon as we can. This line operates from Monday-Thursday
  • To email us, visit Go to “Getting help” then “Online Advice” and complete a short enquiry form. We’ll get back to you as soon as we can.
  • For advice and information for people with disabilities or long-term health conditions and their carers, call our Carers Advice Service on 01635 516609. Leave a message and someone will return your call on Tuesdays and Thursdays between 12.00am – 3.30pm.

Universal Credit

  • Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 144 8444.
  • If you want to make a new claim for Universal Credit and have access to a computer, please call 01635 516605 and we will try to help you find a way forward.

Consumer Issues

People looking for advice on consumer issues (e.g. issues related to products or services you’ve purchased) can contact the Citizens Advice consumer helpline on

0808 223 1133 or visit


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