Community

Hungerford Surgery Patient Participation Group

The purpose of the PPG is to contribute to the continuous improvement of services and foster improved communication between the Hungerford Surgery and its patients.

In recent months, members have been pleased to hear that a number of staff positions have been filled. As a result, the surgery is now fully staffed and this has led to the wait for a routine appointment falling to approximately one week on average. Of course, we can all help to make this service even more efficient by ensuring we cancel any unwanted appointments. To make this easier, the surgery has introduced a cancellation line on 01488 682507, option 5. Please take the time to call if you no longer need your booked appointment because it will mean another patient can benefit from it.

The PPG continues to liaise with Boots pharmacy in Hungerford. It has been concerned to hear local people commenting recently on the level of service not being as it was. Staff at Boots have been made aware of these concerns and have explained that, at the time of writing, they do not have a full quota of staff including a permanent pharmacist. The PPG will continue the dialogue with the pharmacy.

The PPG group continues to promote a couple of local support groups – the Cancer Support Group which meets at The Bear in Hungerford from 2-4p.m. on the fourth Tuesday of each month and the Carers’ Support Group which meets at the Tri-Service Station in Church Street, Hungerford from 10-12 noon on the third Tuesday of the month.

If you have suggestions of what you would like your PPG group to discuss at future meetings or have questions or comments about this article, please e mail: chairhungerfordppg@gmail.com or leave a message at the surgery.

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